Improving Customer Retention
Completed by TINGKA TORY
December 17, 2024
2 hours (approximately)
TINGKA TORY's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer Relationship Management
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Brand Loyalty
- Category: Marketing Strategies
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
