Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Satya S Aluru
May 14, 2026
2 hours (approximately)
Satya S Aluru's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Emotional Intelligence
- Category: Team Collaboration
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: De-escalation Techniques
- Category: Mediation
- Category: Communication Strategies
- Category: Discussion Facilitation
- Category: Team Performance Management
- Category: Root Cause Analysis
