Sales and CRM Overview
Completed by Ana Carolina Freixa Matsushige
August 5, 2026
21 hours (approximately)
Ana Carolina Freixa Matsushige's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Customer Relationship Management (CRM) Software
- Category: Data Cleansing
- Category: Customer Data Management
- Category: Sales Operations
- Category: Data Quality
- Category: Sales Process
- Category: B2B Sales
- Category: Databases
- Category: General Sales Practices
- Category: Data Management
- Category: Salesforce
- Category: Sales
