Customer Service in the Age of Generative AI
Completed by Ingrid Carol Cacciatori
November 20, 2025
1 hours (approximately)
Ingrid Carol Cacciatori's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Generative AI
- Category: Customer experience improvement
- Category: AI Personalization
- Category: AI Integrations
- Category: Customer Support
- Category: Personalized Service
- Category: Customer Engagement
- Category: Performance Analysis
- Category: ChatGPT
- Category: Target Audience
- Category: Performance Improvement
