Salesforce Basics
Completed by Dylan James Kirk West
May 2, 2024
4 hours (approximately)
Dylan James Kirk West's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Success Management
- Category: Stakeholder Engagement
- Category: Customer Relationship Management (CRM) Software
- Category: Salesforce
- Category: Automation
- Category: Customer Engagement
- Category: User Accounts
- Category: Customer Communications Management
- Category: Customer Relationship Management
- Category: Marketing Automation
- Category: Sales Process
- Category: Data Management
