Technical Support (IT) Case Studies and Capstone
Completed by Sherry Heshmat Ghattas Mohareb
May 17, 2023
9 hours (approximately)
Sherry Heshmat Ghattas Mohareb's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Data Storage
- Category: Cyber Attacks
- Category: End User Training and Support
- Category: Cloud Storage
- Category: Cloud Computing
- Category: System Support
- Category: Hardware Troubleshooting
- Category: Network Support
- Category: Network Troubleshooting
- Category: Cloud Services
- Category: General Networking
- Category: Customer Service
