Mastering Customer Success
Completed by Laura Roman Ortuño
March 28, 2026
14 hours (approximately)
Laura Roman Ortuño's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Performance Metric
- Category: Customer Relationship Building
- Category: Key Performance Indicators (KPIs)
- Category: Customer Engagement
- Category: Business
- Category: Business Metrics
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Product Knowledge
- Category: Account Management
- Category: Stakeholder Engagement
- Category: Customer Success Management
