Mastering Customer Success
Completed by Laura Roman Ortuño
March 28, 2026
14 hours (approximately)
Laura Roman Ortuño's account is verified. Coursera certifies their successful completion of Mastering Customer Success
What you will learn
Develop strategies to increase customer retention and expansion
Understand the role of measurement in service delivery excellence
Enhance engagement models by analyzing customer behavior
Skills you will gain
- Category: Account Management
- Category: Performance Metric
- Category: Smart Goals
- Category: Customer Relationship Building
- Category: Business
- Category: Customer Retention
- Category: Business Metrics
- Category: Business Strategies
- Category: Key Performance Indicators (KPIs)
- Category: Customer Success Management
- Category: Service Level Agreement
- Category: Business Management
