Salesforce Basics
Completed by Daniel Chen
January 7, 2024
4 hours (approximately)
Daniel Chen's account is verified. Coursera certifies their successful completion of Salesforce Basics
What you will learn
Customize Salesforce functionality to meet specific team needs.
'Access, navigate, and transition between Lightning and Classic Salesforce interfaces.
Create customer, partner, and employee communities for business engagement.
Manage customer data and relationships within the Salesforce CRM platform.
Skills you will gain
- Category: Customer Engagement
- Category: User Accounts
- Category: Customer Communications Management
- Category: Data Security
- Category: Customer Relationship Management
- Category: Automation
- Category: Sales Process
- Category: Customer Success Management
- Category: Stakeholder Engagement
- Category: Customer Relationship Management (CRM) Software
- Category: Salesforce
- Category: Account Management
