Improving Customer Retention
Completed by Megan Griffis
April 4, 2025
2 hours (approximately)
Megan Griffis's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Marketing Strategies
- Category: Brand Loyalty
- Category: Customer Analysis
- Category: Customer Relationship Management (CRM) Software
