Quality Improvement and Management
Completed by Caroline Lambert
December 31, 2025
10 hours (approximately)
Caroline Lambert's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Product Improvement
- Category: User Feedback
- Category: Quality Management
- Category: Quality Monitoring
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Management Systems
