Introduction to Hospitality Management in the 21st Century
Completed by Hapuarachchige Duminda Hapuarachchi
April 14, 2024
10 hours (approximately)
Hapuarachchige Duminda Hapuarachchi's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Cultural Sensitivity
- Category: Hotels and Accommodations
- Category: Sustainable Business
- Category: Service Management
- Category: Customer Service
- Category: Corporate Sustainability
- Category: Hospitality Services
- Category: Guest Relations
- Category: Hotel And Restaurant Management
- Category: Customer experience strategy (CX)
- Category: Hotel Operations
- Category: Service Improvement
