Introduction to Customer Service
Completed by John Alonzo
February 8, 2026
18 hours (approximately)
John Alonzo's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Time Management
- Category: Active Listening
- Category: Retail Sales
- Category: Call Center Experience
- Category: Empathy
- Category: Customer Complaint Resolution
- Category: Transaction Processing
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Customer Service
- Category: Communication

