Improving Customer Retention
Completed by Dan Dragicevich
December 12, 2024
2 hours (approximately)
Dan Dragicevich's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Marketing Strategies
- Category: User Feedback
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Analysis
- Category: Customer experience improvement
- Category: Customer Relationship Building
- Category: Service Improvement
- Category: Brand Loyalty
- Category: Consumer Behaviour
- Category: Customer Retention
