Introduction to Hospitality Management in the 21st Century
Completed by Clémentine Charlotte Juvé
January 23, 2025
10 hours (approximately)
Clémentine Charlotte Juvé's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Hospitality Services
- Category: Guest Relations
- Category: Customer experience strategy (CX)
- Category: Innovation
- Category: Hotel Operations
- Category: Service Improvement
- Category: Hospitality Management
- Category: Digital Transformation
- Category: Hospitality
- Category: Hospitality and Food Services
- Category: Service Management
- Category: Customer Service
