Active Listening: Enhancing Communication Skills
Completed by Sibonelo Duma
August 21, 2025
4 hours (approximately)
Sibonelo Duma's account is verified. Coursera certifies their successful completion of Active Listening: Enhancing Communication Skills
What you will learn
Understand the fundamental principles of active listening and apply practical techniques to engage in meaningful conversations.Â
Recognize and interpret nonverbal cues to gather comprehensive insights during conversations.Â
Enhance relationships by refining active listening in challenging situations for effective conflict resolution.
Navigate cross-cultural communication considerations and demonstrate respectful listening to individuals from diverse backgrounds.
Skills you will gain
- Category: Self-Awareness
- Category: Rapport Building
- Category: Empathy
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Cultural Sensitivity
- Category: Active Listening
- Category: Non-Verbal Communication
- Category: Conflict Management
- Category: Intercultural Competence
- Category: Relationship Building
- Category: Interpersonal Communications
