Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Jessica Lynn Mccarter
October 27, 2025
2 hours (approximately)
Jessica Lynn Mccarter's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Mediation
- Category: Empathy & Emotional Intelligence
- Category: De-escalation Techniques
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: Empathy
- Category: Communication Strategies
- Category: Team Performance Management
- Category: Collaboration
- Category: Root Cause Analysis
- Category: Discussion Facilitation
