Improving Customer Retention
Completed by Humza Navaid Anwar
August 30, 2026
2 hours (approximately)
Humza Navaid Anwar's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Marketing Strategy and Techniques
- Category: Customer experience improvement
- Category: Loyalty Programs
- Category: Marketing Strategies
- Category: Customer Relationship Building
- Category: Brand Loyalty
- Category: Consumer Behaviour
- Category: User Feedback
- Category: Customer Relationship Management (CRM) Software
