Improving Customer Retention
Completed by VIMBAYI VIVIANNE SAVANHU
April 27, 2026
2 hours (approximately)
VIMBAYI VIVIANNE SAVANHU's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Retention
- Category: Marketing Strategies
- Category: Consumer Behaviour
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer Engagement
- Category: Customer Relationship Management (CRM) Software
