Improving Customer Retention
Completed by Eija Halkola
February 27, 2026
2 hours (approximately)
Eija Halkola's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Brand Loyalty
- Category: Loyalty Programs
- Category: Consumer Behaviour
- Category: Customer Retention
- Category: Customer Engagement
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: User Feedback
- Category: Customer Relationship Building
- Category: Customer experience improvement
