Samsung Customer Care Essentials
Completed by Kiarash Kia
September 24, 2024
6 hours (approximately)
Kiarash Kia's account is verified. Coursera certifies their successful completion of Samsung Customer Care Essentials
What you will learn
This course will prepare you to effectively understand the Samsung Care organization and the role you can play as an ambassador of Samsung.
We'll help you become proficient in providing front of house troubleshooting support for Samsung mobile devices.
Skills you will gain
- Category: Company, Product, and Service Knowledge
- Category: Product Knowledge
- Category: Technical Support and Services
- Category: Customer Service
- Category: Android (Operating System)
- Category: Technical Support
- Category: Customer Support
- Category: Help Desk Support
- Category: Active Listening
- Category: Technical Communication
- Category: Hardware Troubleshooting
- Category: Problem Solving
