Call Center Customer Service
Completed by Gavin Nelson Guerra Leal
February 17, 2024
19 hours (approximately)
Gavin Nelson Guerra Leal's account is verified. Coursera certifies their successful completion of Call Center Customer Service
Skills you will gain
- Category: Call Center Experience
- Category: Communication
- Category: Data Entry
- Category: Time Management
- Category: Greeting Customers
- Category: Record Keeping
- Category: Performance Metric
- Category: Inbound Calls
- Category: Customer Data Management
- Category: Customer Service
- Category: De-escalation Techniques
- Category: Customer experience improvement
