Customer Service in the Age of Generative AI
Completed by Nihan Nayman
July 31, 2025
1 hours (approximately)
Nihan Nayman's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Generative AI
- Category: AI Personalization
- Category: Customer experience improvement
- Category: Customer Communications Management
- Category: Performance Analysis
- Category: Customer Support
- Category: Performance Improvement
- Category: Customer Service
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Engagement
- Category: Personalized Service
