Technical Support (IT) Case Studies and Capstone
Completed by Salah Abelchaguer
July 13, 2024
9 hours (approximately)
Salah Abelchaguer's account is verified. Coursera certifies their successful completion of Technical Support (IT) Case Studies and Capstone
What you will learn
Describe processes and information related to IT Fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Skills you will gain
- Category: Cybersecurity
- Category: System Support
- Category: Help Desk Support
- Category: Cloud Management
- Category: Network Troubleshooting
- Category: Technical Support
- Category: Customer Service
- Category: Computer Hardware
- Category: Technical Support and Services
- Category: Cloud Services
- Category: Cloud Computing
- Category: Cloud Storage
