Improving Customer Retention
Completed by Sheena Collett Pierce
April 17, 2026
2 hours (approximately)
Sheena Collett Pierce's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Advocacy
- Category: Customer Service
- Category: Customer Relationship Building
- Category: User Feedback
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Relationship Management (CRM) Software
- Category: Loyalty Programs
- Category: Marketing Strategies
- Category: Customer experience improvement
