Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Sagnik Chakraborty
February 17, 2026
2 hours (approximately)
Sagnik Chakraborty's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: Mediation
- Category: Root Cause Analysis
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
- Category: Collaboration
- Category: Trustworthiness
- Category: De-escalation Techniques
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
