Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Sagnik Chakraborty
February 17, 2026
2 hours (approximately)
Sagnik Chakraborty's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Team Performance Management
- Category: Communication Strategies
- Category: Empathy & Emotional Intelligence
- Category: Communication
- Category: Employee Engagement
- Category: De-escalation Techniques
- Category: Emotional Intelligence
- Category: Team Collaboration
- Category: Conflict Management
- Category: Collaboration
- Category: Discussion Facilitation
- Category: Empathy
