Creating Customer Value
Completed by Hsien-Hui Tong
July 16, 2026
2 hours (approximately)
Hsien-Hui Tong's account is verified. Coursera certifies their successful completion of Creating Customer Value
What you will learn
Identify and prioritize opportunities that create meaningful value for customers and your organization.
Make customer-centric strategic decisions using proven frameworks that drive business growth.
Build strategies that increase demand, strengthen differentiation, and create sustainable competitive advantage.
Skills you will gain
- Category: Cost Benefit Analysis
- Category: Supplier Relationship Management
- Category: Customer Analysis
- Category: Customer Retention
- Category: Return On Investment
- Category: Business Strategy
- Category: Corporate Strategy
- Category: Value Propositions
- Category: Strategic Thinking
- Category: Competitive Analysis
- Category: Branding
- Category: Market Dynamics
