Creating Customer Value
Completed by Hsien-Hui Tong
July 16, 2026
2 hours (approximately)
Hsien-Hui Tong's account is verified. Coursera certifies their successful completion of Creating Customer Value
What you will learn
Identify and prioritize opportunities that create meaningful value for customers and your organization.
Make customer-centric strategic decisions using proven frameworks that drive business growth.
Build strategies that increase demand, strengthen differentiation, and create sustainable competitive advantage.
Skills you will gain
- Category: Cost Benefit Analysis
- Category: Supplier Relationship Management
- Category: Strategic Thinking
- Category: Corporate Strategy
- Category: Value Propositions
- Category: Consumer Behaviour
- Category: Customer experience improvement
- Category: Business Strategy
- Category: Return On Investment
- Category: Customer Analysis
- Category: Customer Retention
- Category: Customer experience strategy (CX)
