Quality Improvement and Management
Completed by Kuanysh Abdikarimov
January 10, 2026
11 hours (approximately)
Kuanysh Abdikarimov's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Service Improvement
- Category: Product Quality (QA/QC)
- Category: ISO 9000 Series
- Category: Quality Control
- Category: Customer experience strategy (CX)
- Category: Quality Management Systems
- Category: Quality Monitoring
- Category: Technical Standard
- Category: Process Improvement
- Category: Quality Management
- Category: Quality Improvement
- Category: Continuous Quality Improvement (CQI)
