Introduction to Hospitality Management in the 21st Century
Completed by Yadimir Santiesteban
September 24, 2025
10 hours (approximately)
Yadimir Santiesteban's account is verified. Coursera certifies their successful completion of Introduction to Hospitality Management in the 21st Century
What you will learn
Identify key historical developments that have shaped the evolution of the hospitality industry.
Recognize the fundamental principles and core concepts of hospitality management in the 21st century.
Analyze current challenges and opportunities in the hospitality sector and project strategic solutions.
Anticipate future trends and innovations that are likely to impact hospitality management.
Skills you will gain
- Category: Sustainable Business
- Category: Customer experience strategy (CX)
- Category: Cultural Sensitivity
- Category: Hotel And Restaurant Management
- Category: Hospitality Services
- Category: Guest Relations
- Category: Service Management
- Category: Customer Service
- Category: Corporate Sustainability
- Category: Innovation
- Category: Hotel Operations
- Category: Service Improvement
