Introduction to Customer Service
Completed by David Israel Hernández
January 19, 2026
18 hours (approximately)
David Israel Hernández's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Communication
- Category: Empathy
- Category: Time Management
- Category: Problem Solving
- Category: Retail Store Operations
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Call Center Experience
- Category: Root Cause Analysis
- Category: Transaction Processing
- Category: Retail Sales

