Improving Customer Retention
Completed by Novelie Santa M Topinio
September 30, 2025
2 hours (approximately)
Novelie Santa M Topinio's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Customer Advocacy
- Category: Customer Service
- Category: Loyalty Programs
- Category: Marketing Strategies
- Category: Customer Relationship Building
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Brand Loyalty
- Category: Consumer Behaviour
- Category: Customer Engagement
