Introduction to Customer Service
Completed by Nguyen Ngoc Xuan Quynh
November 6, 2024
18 hours (approximately)
Nguyen Ngoc Xuan Quynh 's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Empathy
- Category: Time Management
- Category: Communication
- Category: Root Cause Analysis
- Category: Greeting Customers
- Category: Retail Store Operations
- Category: Customer Service
- Category: Conflict Management
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: De-escalation Techniques

