Introduction to Customer Service
Completed by Nguyen Ngoc Xuan Quynh
November 6, 2024
18 hours (approximately)
Nguyen Ngoc Xuan Quynh 's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Transaction Processing
- Category: Empathy
- Category: Time Management
- Category: Active Listening
- Category: Customer Complaint Resolution
- Category: Customer Service
- Category: Positivity
- Category: Call Center Experience
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Root Cause Analysis
