Sales and CRM Overview
Completed by Patrick Serbus
December 15, 2025
21 hours (approximately)
Patrick Serbus's account is verified. Coursera certifies their successful completion of Sales and CRM Overview
What you will learn
Explain how CRM works in the context of sales, marketing, and customer service in modern businesses.
Articulate use cases for how Salesforce can provide value to sales teams.
Navigate Trailhead, the official learning platform of Salesforce.
Demonstrate a working knowledge of the basics of the Salesforce Sales Cloud.
Skills you will gain
- Category: Data Quality
- Category: Business-To-Consumer
- Category: Data Management
- Category: Data Cleansing
- Category: Sales Operations
- Category: Customer Data Management
- Category: Databases
- Category: Sales Process
- Category: General Sales Practices
- Category: B2B Sales
- Category: Customer Relationship Management (CRM) Software
- Category: Salesforce
