Introduction to Customer Service
Completed by Ketan Singh
May 24, 2026
18 hours (approximately)
Ketan Singh's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Conflict Management
- Category: Greeting Customers
- Category: Customer Support
- Category: Call Center Experience
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
- Category: Empathy
- Category: Customer Service
- Category: De-escalation Techniques

