Customer Service in the Age of Generative AI
Completed by Lynae Dynise McReynolds
April 12, 2025
1 hours (approximately)
Lynae Dynise McReynolds's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Customer Communications Management
- Category: Generative AI
- Category: Customer Support
- Category: Customer Service
- Category: Drive Engagement
- Category: Performance Improvement
- Category: AI Integrations
- Category: Customer Engagement
- Category: Personalized Service
- Category: Performance Analysis
