Customer Service in the Age of Generative AI
Completed by Lynae Dynise McReynolds
April 12, 2025
1 hours (approximately)
Lynae Dynise McReynolds's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer Communications Management
- Category: Customer Engagement
- Category: Personalized Service
- Category: Customer experience improvement
- Category: AI Personalization
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Service
- Category: Customer Support
- Category: Performance Improvement
- Category: Generative AI
- Category: Performance Analysis
