Quality Improvement and Management
Completed by Yathurzan Poopalapillai
December 17, 2025
10 hours (approximately)
Yathurzan Poopalapillai's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Quality Monitoring
- Category: Quality Control
- Category: Product Quality (QA/QC)
- Category: Customer experience strategy (CX)
- Category: Quality Assessment
- Category: ISO 9000 Series
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: User Feedback
- Category: Customer experience improvement
