Effective Service Innovation by Design in Hotel Management
Completed by Treesa James
June 8, 2025
9 hours (approximately)
Treesa James's account is verified. Coursera certifies their successful completion of Effective Service Innovation by Design in Hotel Management
What you will learn
Identify the key principles and concepts of hotel service innovation.
Demonstrate proficiency in basic design thinking methodologies for service development.
Analyse customer needs and pain points to design customer-centric services.
Evaluate the feasibility and viability of service innovations.
Skills you will gain
- Category: Collaboration
- Category: Process Mapping
- Category: Design Thinking
- Category: Change Management
- Category: Service Improvement
- Category: Service Design
- Category: Organizational Change
- Category: Customer experience improvement
- Category: Hospitality
- Category: Hotel And Restaurant Management
- Category: Key Performance Indicators (KPIs)
- Category: Customer experience strategy (CX)
