Salesforce Introduction
Completed by Simao Silva
January 27, 2025
5 hours (approximately)
Simao Silva's account is verified. Coursera certifies their successful completion of Salesforce Introduction
What you will learn
Grasp the essentials of Cloud Computing and their business applications.
Understand the core principles of Customer Relationship Management (CRM).
Master Salesforce navigation and usage, from setting up accounts to utilizing advanced features.
Distinguish between Salesforce Classic and Lightning experiences.
Skills you will gain
- Category: Data Management
- Category: Identity and Access Management
- Category: Customer Relationship Management (CRM) Software
- Category: Cloud Applications
- Category: Role-Based Access Control (RBAC)
- Category: User Provisioning
- Category: Email Automation
- Category: Salesforce
- Category: Account Management
