Conflict Resolution Skills
Completed by Diego Salvador José Arnone
February 19, 2026
6 hours (approximately)
Diego Salvador José Arnone's account is verified. Coursera certifies their successful completion of Conflict Resolution Skills
What you will learn
Master communication strategies for effective conflict resolution.
Develop negotiation and mediation techniques to achieve positive outcomes.
Learn to identify and address the root causes of workplace conflicts.
Build a practical conflict management plan for real-world application.
Skills you will gain
- Category: Conflict Management
- Category: Verbal Strategic Communication
- Category: Discussion Facilitation
- Category: Negotiation
- Category: Problem Solving
- Category: Mediation
- Category: Cooperation
- Category: Leadership
- Category: Communication Strategies
- Category: De-escalation Techniques
- Category: Verbal Communication Skills
- Category: Strategic Communication
