Voice of the Customer (VoC): Enhancing Experiences
Completed by Marilyn DCruz
July 16, 2024
3 hours (approximately)
Marilyn DCruz's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience strategy (CX)
- Category: Customer Analysis
- Category: Customer Engagement
- Category: Data Collection
- Category: Surveys
- Category: User Feedback
- Category: Customer Service
- Category: Case Studies
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Communication
- Category: Continuous Improvement Process
