Customer Service in the Age of Generative AI
Completed by Divya Mittagunta
February 18, 2026
1 hours (approximately)
Divya Mittagunta's account is verified. Coursera certifies their successful completion of Customer Service in the Age of Generative AI
What you will learn
You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
You will learn how to customize Generative AI for customer support and customer engagement.
Skills you will gain
- Category: Customer experience improvement
- Category: AI Personalization
- Category: Generative AI
- Category: AI Integrations
- Category: Drive Engagement
- Category: Customer Service
- Category: Customer Communications Management
- Category: Customer Support
- Category: Performance Improvement
- Category: Personalized Service
- Category: Customer Engagement
- Category: Performance Analysis
