The DMAIC Framework - Define and Measure Phase
Completed by Luc Tran Dinh
November 2, 2025
9 hours (approximately)
Luc Tran Dinh's account is verified. Coursera certifies their successful completion of The DMAIC Framework - Define and Measure Phase
What you will learn
Define specific, measurable, achievable, relevant, and time-bound (SMART) project goals and objectives.
Analyze the voice of the customer (VOC) data to translate it to critical to quality (CTQ) parameters.
Explain process mapping and define key performance metrics.
Plan data collection activities to quantify the performance of the process.
Skills you will gain
- Category: Process Capability
- Category: Project Planning
- Category: Project Estimation
- Category: Process Improvement and Optimization
- Category: Project Schedules
- Category: Probability & Statistics
- Category: Project Management
- Category: Statistical Analysis
- Category: Statistics
- Category: Data Analysis
- Category: Project Scoping
- Category: Performance Metric
