Introduction to Customer Service
Completed by Ayanna Ma'kya Howard
March 19, 2026
18 hours (approximately)
Ayanna Ma'kya Howard's account is verified. Coursera certifies their successful completion of Introduction to Customer Service
Skills you will gain
- Category: Conflict Management
- Category: Greeting Customers
- Category: Active Listening
- Category: Positivity
- Category: Customer Complaint Resolution
- Category: Customer Service
- Category: Communication
- Category: Empathy
- Category: Time Management
- Category: De-escalation Techniques
- Category: Non-Verbal Communication
- Category: Ability To Meet Deadlines
