Conflict Resolution & Mediation: Managing Workplace Harmony
Completed by Anastasiia Tarabarova
August 31, 2025
2 hours (approximately)
Anastasiia Tarabarova's account is verified. Coursera certifies their successful completion of Conflict Resolution & Mediation: Managing Workplace Harmony
What you will learn
Identify the root causes of workplace conflicts.
Apply effective conflict resolution strategies.
Conduct mediation sessions with confidence.
Use tools to foster ongoing workplace harmony.
Skills you will gain
- Category: Communication Strategies
- Category: De-escalation Techniques
- Category: Team Performance Management
- Category: Mediation
- Category: Team Collaboration
- Category: Communication
- Category: Employee Engagement
- Category: Trustworthiness
- Category: Empathy & Emotional Intelligence
- Category: Discussion Facilitation
- Category: Empathy
- Category: Conflict Management
