Quality Improvement and Management
Completed by Sophie Orozco Giraldo
April 29, 2026
10 hours (approximately)
Sophie Orozco Giraldo's account is verified. Coursera certifies their successful completion of Quality Improvement and Management
What you will learn
Understand the purpose and necessity of quality improvement in organizational contexts, discerning key principles underlying quality enhancement.
Evaluate the benefits of ISO registration and comprehend the requirements of ISO 9001 implementation, applying Bloom's Taxonomy.
Translate customer needs into actionable requirements, utilizing Bloom's Taxonomy to facilitate effective implementation.
Skills you will gain
- Category: Customer experience improvement
- Category: Technical Standard
- Category: Product Improvement
- Category: User Feedback
- Category: Customer experience strategy (CX)
- Category: Product Quality (QA/QC)
- Category: Quality Management Systems
- Category: Continuous Improvement Process
- Category: Process Improvement
- Category: Statistical Process Controls
- Category: Quality Management
- Category: Quality Monitoring
