Improving Customer Retention
Completed by Ali Noor
April 15, 2026
2 hours (approximately)
Ali Noor's account is verified. Coursera certifies their successful completion of Improving Customer Retention
What you will learn
Identify the key factors that influence customer retention.
Apply customer service best practices to enhance customer satisfaction.
Evaluate consumer behavior to improve retention strategies.
Apply feedback analysis and understand consumer behavior to improve retention tactics.
Skills you will gain
- Category: Loyalty Programs
- Category: Consumer Behaviour
- Category: Customer Service
- Category: Customer Relationship Management
- Category: Customer Analysis
- Category: Brand Loyalty
- Category: Service Improvement
- Category: Customer Retention
- Category: Customer Advocacy
- Category: Marketing Strategies
- Category: Customer experience improvement
- Category: Customer Relationship Management (CRM) Software
