Voice of the Customer (VoC): Enhancing Experiences
Completed by KAROL STEPHANIE CAJAS DEFAZ
February 4, 2026
3 hours (approximately)
KAROL STEPHANIE CAJAS DEFAZ 's account is verified. Coursera certifies their successful completion of Voice of the Customer (VoC): Enhancing Experiences
What you will learn
Analyze key concepts, benefits and frameworks of the VoC practice
Identify and analyze core customer feedback collection methods and data
Apply VoC principles in the organization to improve collaboration, decision making and continuous improvement
Skills you will gain
- Category: Customer experience improvement
- Category: Service Improvement
- Category: Customer Engagement
- Category: Surveys
- Category: User Feedback
- Category: Customer Analysis
- Category: Communication
- Category: Customer experience strategy (CX)
- Category: Continuous Improvement Process
- Category: Customer Insights
- Category: Data Collection
- Category: Product Improvement
